Returns & Exchanges
At Starling Jewelry, we want you to love your new pieces, which is why we offer a 30-day return window for all unworn items in their original packaging. Please note that personalized or custom-engraved jewelry is considered final sale and cannot be returned.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email; simply print it out and securely package your jewelry to prevent damage during transit.
Ship the Package
Drop off your package at any authorized carrier location, ensuring that all original tags and certificates are included inside the box.
Receive Your Refund
After our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing